The one variable that shapes a quote is how much cluster capacity you want Run's deployments to consume. Everything else is fixed. This keeps the model boring on purpose: no per-user tax that punishes success, no viewer license that punishes reach, and no hidden edition tier that hides features behind a bigger contract.
Do you charge per builder or per viewer?
No. Unlimited builders on the deploy side and unlimited internal or external viewers on the application access side. The license is on the workload nodes.
Do we need to license Portainer Business separately?
No. The Portainer Business license is part of the Portainer-Run license. One line item, one quote, one renewal.
Is there a free way to evaluate Portainer-Run?
Yes. Portainer Business is free for up to three nodes, add-ons included, so you can stand up a full Portainer-Run environment on your own lab or a small cluster without a purchase. This is Business Edition on a free tier, not Community Edition; Community Edition does not run add-ons. When you move past three nodes you stay on the same Business Edition and pay for the additional workload nodes, and the add-on, the manifests, and the Git target you set up already carry across unchanged.
What if we want you to bring the Kubernetes cluster too?
Ask for the bundled option. We deploy either KubeSolo (for a single-node appliance) or Talos Linux (for a cluster) as part of the installation, and support for that Kubernetes distribution is included in the license. Bringing your own cluster is equally supported and does not change the price shape.
Is 24x7 support available?
Yes. 9x5 is standard; 24x7 and premium tiers are available on request and priced as an uplift on the base license.
Does the price include the graduation path to Portainer-IDP?
Portainer-IDP is a sister product for the development team; it is licensed separately when you are ready to graduate proven apps to a full DevOps ownership model. Ask us to include it in the same quote when you scope the briefing.